What payment methods do you accept?
We accept various payment methods including:
- Credit/Debit Cards (Visa, MasterCard)
- PayPal
- Cash on Delivery
- Mobile Money (Telebirr, M-Pesa)
What is your return policy?
We offer a 14-day return policy for all products. The item must be:
- In its original condition
- With all original packaging and accessories
- With proof of purchase
Please contact our customer service to initiate a return.
Do you offer warranty on your products?
Yes, all our products come with:
- Manufacturer's warranty (typically 12 months)
- Extended warranty options available
- Free technical support
How long does delivery take?
Delivery times vary by location:
- Addis Ababa: 1-2 business days
- Major cities: 2-4 business days
- Other locations: 4-7 business days
Express delivery options are available for an additional fee.
Are your products original and authentic?
Yes, we guarantee that all our products are:
- 100% original and authentic
- From authorized dealers
- With valid warranty
- With original packaging
Do you offer after-sales support?
Yes, we provide comprehensive after-sales support:
- Technical support via phone and email
- Repair services at authorized centers
- Software updates and troubleshooting
- Accessory recommendations